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We understand that plans change and, if needed, we will work with you to cancel or change your booking. Should you need to make changes, please contact us as far in advance of your booking as possible. We will be happy to provide a full refund if you cancel or change within 7 days of your booking date. If you cancel/ change up to 2 days before your booking, we can provide a 50% refund. No refund will be provided on cancellations/changes within 2 days of your booking. If the weather is extreme on the day of your booking we will refund your deposit. On very windy days our backup paddling location will be Kemp Lake. Please contact us immediately to discuss your situation if your plans change.